Frequently asked questions
Common questions about the Australian Veteran Community
Who we are, who we help, and how to raise an issue with us.
Questions and answers
- What is the Australian Veteran Community?
- The Australian Veteran Community (AVC) is an independent, veteran-led advocacy organisation. It collects issues raised by Australian veterans, their families and the medical and service providers who support them, tests those issues against evidence, and puts them to the people inside the Veterans' Affairs Portfolio who can fix them. It is independent of government and of any single ex-service organisation.
- Who can the Australian Veteran Community help?
- Transitioned and serving ADF veterans, veteran family members and carers, medical providers who treat DVA clients (GPs, psychiatrists, psychologists, allied health, occupational therapists, physiotherapists and specialists), other providers paid by DVA, and supporting members of the civilian community.
- How do I raise an issue with DVA claims, payments or treatment?
- Use the contact form at /contact to raise an issue as a veteran, family member or provider. Every issue is logged and reviewed. Where issues show a systemic pattern they are escalated to DVA officials, ministers and senators, and published in de-identified form so progress can be tracked.
- How do I contact the Australian Veteran Community?
- Call 0414 245 254 (+61 414 245 254) or email info@australianveterancommunity.com.au. For crisis support, contact Open Arms on 1800 011 046, Lifeline on 13 11 14, or emergency services on 000 — the AVC is an advocacy organisation, not a crisis service.
- Does it cost anything to get involved?
- No. Raising an issue and registering for the newsletter are free. The Australian Veteran Community is funded and run by veterans.
Still need an answer?
Raise an issue through our contact form or call 0414 245 254.